As our products are all machine-made which means they are already fixed styles, we unfortunately cannot change the hairstyles/dress patterns/special marks of the dolls. If you have any ideas or suggestions for our products, we welcome you to email us about your thoughts!
Due to the covid-19 effect, we had to halt free shipping to countries except the USA mainland, UK and Germany. If you're ordering out of the mentioned countries, please kindly select 'Express Courier DHL/FedEx' which will only take 3-7 days to deliver to your country/region. American military addresses and outlying islands are out of our delivery coverage.
The shipping confirmation email is sent to your email address once your package is dispatched(within 3 business days after your order is placed). But sometimes it might have gone to your spam. Try searching 'gloveleya' with the searching tool of your email page and you might spot it. If the method above doesn't work, it might happen that you have left a wrong email address. Email us at firstname.lastname@example.org so that we can get you covered.
If you are using our free shipping service, you will not have to pay customs. If you are using express shipping service and shipping to EU, CA, you might be asked for customs charge. If you have ever paid customs fo your Gloveleya package, kindly send us the invoices/bills so that we can cover it for you!
Our payments are all processed in USD and the exact amount in $ would be shown at checkout. The price at product page is calculated according to your preferred currency for some references. If you are using another currency to pay, you will be charged based on the most current conversion rate.
You can make changes to it up to 6 hours after you have placed your order. The changes can be made from the order confirmation that you have received by email once you have placed your order. By clicking the button 'View Your Order', you will find out the personalization that's been left
The order confirmation email is sent to your email address as soon as you placed the order successfully. But sometimes it might have gone to your spam. Try searching 'gloveleya' with the searching tool of your email page and you might spot it. If the method above doesn't work, it might happen that you have left a wrong email address or the order was not placed correctly. Email us so that we can get you covered.