FREQUENTLY ASKED QUESTIONS
The size of doll is 14x7x4 inches (36x18x10 centimeters) The height of Small Dolls Series is 7 inches (15 centimeters) The height of Backpacks is 9.5 inches (23.5 centimeters)
Currently our font only supports Latin letters and some widely used accented letters. If your personalization is in non-Latin language, drop us an email and we will help you do your customization!
Our personalization is ironed onto the dolls. As it's aligned on the dress manually, it's normal that if your personalization is slightly uncentered.
Our products are washable but please be aware that the personalization might easily come off if you heat it to 35 degree centigrades.
As our products are all machine-made which means they are already fixed styles, we unfortunately cannot change the hairstyles/dress patterns/special marks of the dolls. If you have any ideas or suggestions for our products, we welcome you to email us about your thoughts!
Due to the covid-19 effect, we had to halt free shipping to countries except the USA mainland, UK and Germany. If you're ordering out of the mentioned countries, please kindly select 'Express Courier DHL/FedEx' which will only take 3-7 days to deliver to your country/region. American military addresses and outlying islands are out of our delivery coverage.
An email that contains a tracking number is sent to you once your order is done. You can track your order by clicking the tracking number in the email or track it here
The shipping confirmation email is sent to your email address once your package is dispatched(within 3 business days after your order is placed). But sometimes it might have gone to your spam. Try searching 'gloveleya' with the searching tool of your email page and you might spot it. If the method above doesn't work, it might happen that you have left a wrong email address. Email us at firstname.lastname@example.org so that we can get you covered.
You can pay with Visa, Mastercard, PayPal or Stripe. All our payments are processed in USD.
If you are using our free shipping service, you will not have to pay customs. If you are using express shipping service and shipping to EU, CA, you might be asked for customs charge. If you have ever paid customs fo your Gloveleya package, kindly send us the invoices/bills so that we can cover it for you!
Our payments are all processed in USD and the exact amount in $ would be shown at checkout. The price at product page is calculated according to your preferred currency for some references. If you are using another currency to pay, you will be charged based on the most current conversion rate.
This might happen because you have added 2 or more items in your order and an auto discount has already taken precedence over the normal discount code.
As all our products are custom made, we unfortunately can’t accept returns or offer refunds unless your doll/backpack arrived damaged or wrongly.
You can make changes to it up to 6 hours after you have placed your order. The changes can be made from the order confirmation that you have received by email once you have placed your order. By clicking the button 'View Your Order', you will find out the personalization that's been left
The order confirmation email is sent to your email address as soon as you placed the order successfully. But sometimes it might have gone to your spam. Try searching 'gloveleya' with the searching tool of your email page and you might spot it. If the method above doesn't work, it might happen that you have left a wrong email address or the order was not placed correctly. Email us so that we can get you covered.