Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.
- 7-day return: You can return any eligible final sale items in your order for a refund within 7 days.
- Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
- Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
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Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
- Stolen: Claim for full value of your purchase if your item is stolen or shows as delivered but you didn't receive it.
- Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .
Visit Seel Resolution Center to easily resolve your package issues if any of the above happens.
Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.
Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.