We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at help@gloveleya.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at help@gloveleya.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at help@gloveleya.com.   Refund policy 1.Purchased but not personalized or shipped : Within 4 hours after placing an order, you can request a cancelation ,it is free.  2.Product has been personalized but not shipped out: Within 2 days of receipt of your order, you may request a refund. For personalized products (name printed dolls/backpacks), the product will be processedfor personalization within 4 to 10 hours after the order placed. Due to the specificity of the personalized product, once the product finished personalized, if you apply for a refund, you will be charged up to 25% restocking fee. (this is withheld from refund). For the 25% restocking fee, please understand that any personalized items are not able to be resold, if you have decided to take a refund,, we will donate the doll in your name or your kid's name to children in poor mountainous areas of Asia, Africa, and other Poor countries. The restocking fee you offered will cover the shipping cost and helps us spread your love to the world. ***Limited edition product(s) cannot be refunded or returned after the order placed unless the product(s) is faulty before received.     3.Product has been shipped/delivered but unused: Within 14 days of receipt of your order, you may request a refund. Due to the specificity of the personalized product, once the personalizedproduct shipped out, if you apply for a refund, you will be charged up to 35% restocking fee. For the 35% restocking fee, please understand that any personalized items are not able to be resold, if you have decided to take a refund, please reject this package when it arrives. After the package returned to us, we will donate the doll in your name or your kid's name to children in poor mountainous areas of Asia, Africa, andother Poor countries. The restocking fee you offered will cover the shipping cost and helps us spread your love to the world. ***Limited edition product(s) and personalized item cannot be refunded or returned after the order placed unless the product(s) is faulty before received. 4.Used products: We do not offer returns except in EXTREME cases of breakage/malfunction. The customer must email to help@gloveleya.com.com for a return authorization before sending any product back to Gloveley.com. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item. If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below: (Please contact help@gloveleya.com to get the nearest return address in your area) Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days. 5.Shipping Damage Claims We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If something wrong unfortunately happens, please provide us with the photo or video and contact us at help@gloveleya.com. Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products. 6.Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund arrive your account. If you’ve done all of this and you still have not received your refund yet, please contact us at help@gloveleya.com.