Política de reembolso
30-Day Free Returns
You may request a return within 30 days of receiving your order. Eligible returns are free, with no return shipping or restocking fees. Personalized items are eligible only for customization errors or product quality issues, as explained below.
Non-Personalized Items
To qualify for a change-of-mind return, your item must be unused, unworn, with its original tags and packaging. Please provide your order number or proof of purchase.
Personalized Items
Personalized dolls and backpacks are made especially for you. We accept returns of personalized items only when there is a customization error on our part or a product quality issue. We cannot accept change-of-mind returns or returns for names, spelling, or other details that were produced correctly according to your order. Please check your personalization details carefully before ordering.
If your personalized item has a customization error or quality issue, contact us within 30 days of delivery with your order number and clear photos of the issue. Eligible returns are free.
How to Request a Return
- Email help@gloveleya.com within 30 days of receiving your order. Include your order number, the item you would like to return, and the reason. For damaged, faulty, incorrect, or incorrectly personalized items, please include clear photos.
- Wait for our support team to approve your request and provide the appropriate return address, a prepaid return label, and return instructions.
- Pack the item securely and follow the instructions provided. Keep your return tracking information until your return is completed.
Please contact us before sending anything back. The return address depends on your location and will be provided by our support team. Do not send a return to the address on your original parcel or to our business address unless instructed.
Damaged, Faulty, or Incorrect Items
Please inspect your order on arrival and contact help@gloveleya.com promptly if it arrives damaged, is faulty, is the wrong item, or has an incorrect personalization. We will review the issue and help arrange an appropriate resolution. The unused-item condition for change-of-mind returns does not prevent you from reporting a product quality issue.
Exchanges
For an exchange, contact our support team within 30 days of delivery. The same eligibility conditions apply, including the restrictions for personalized items. We will explain the next steps before you return your item.
Refunds
We will notify you after receiving and inspecting your return. Once approved, your refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact help@gloveleya.com.
Order Cancellations
If your order has not been personalized or shipped, you may request a free cancellation within 4 hours of placing it by emailing help@gloveleya.com. Please contact us as soon as possible. Once personalization has begun or the order has shipped, cancellation may no longer be possible.
Your Consumer Rights
This policy does not limit any mandatory consumer rights under applicable law. Any statutory cancellation rights, remedies for faulty goods, and applicable exceptions, including those for personalized goods, continue to apply.
Contact Us
For return instructions, the correct return address, or refund assistance, email help@gloveleya.com.