Products
What Size Are The Dolls?
What Size Are The Dolls?
The height of personalized doll is from 14 to 16 inches
The height of Small Dolls Series is 12 inches (30 centimeters)
The height of Backpacks is 9.5 inches (25 centimeters)
Can I Get The Personalization In My Preferred Language?
Can I Get The Personalization In My Preferred Language?
Currently our font only supports Latin letters and some widely used accented letters. If your personalization is in non-Latin language, drop us an email and we will help you do your customization!
Is A Presentation Bag Included?
Is A Presentation Bag Included?
All our dolls are shipped with free delicate presentation bags.
We unfortunately don't provide bags for backpack products and small dolls.
How Is the Personalization Done On The Dress?
How Is the Personalization Done On The Dress?
Our personalization is ironed onto the dolls. As it's aligned on the dress manually, it's normal that if your personalization is slightly uncentered.
Is My Doll Machine-Washable?
Is My Doll Machine-Washable?
Our products are washable by hand and machine in gentle mode. Please be aware that the water degree need to lower than 35 degree centigrades.
Can I Personalize The Appearance Of The Dolls?
Can I Personalize The Appearance Of The Dolls?
As our products are all machine-made which means they are already fixed styles, we unfortunately cannot change the hairstyles/dress patterns/special marks of the dolls. If you have any ideas or suggestions for our products, we welcome you to email us about your thoughts!
After Sales
What is your return policy?
What is your return policy?
We want to make sure you love what you buy! We offer free returns for 30 days on all eligible items and free exchanges for 90 days. Items must be unopened with all tags attached.
As all our products are custom made, we unfortunately can’t accept returns or offer refunds unless your doll/backpack arrived damaged or wrongly.
I Would Like To Make A Complaint, How May I Do That?
I Would Like To Make A Complaint, How May I Do That?
Send us an email of your complaints(damaged or defective posters) to customer service at help@gloveleya.com.
We would appreciate it if you can include an image of the product as well as of the package.
We can take care of you better through email, so please contact us by dropping an email instead of messaging us on social media.
I've Made A Mistake In My Order, Can You Change It?
I've Made A Mistake In My Order, Can You Change It?
You can make changes to it up to 6 hours after you have placed your order. The changes can be made from the order confirmation that you have received by email once you have placed your order. By clicking the button 'View Your Order', you will find out the personalization that's been left
I Have Never Received Any Confirmation Email?
I Have Never Received Any Confirmation Email?
The order confirmation email is sent to your email address as soon as you placed the order successfully. But sometimes it might have gone to your spam. Try searching 'gloveleya' with the searching tool of your email page and you might spot it.
If the method above doesn't work, it might happen that you have left a wrong email address or the order was not placed correctly. Email us so that we can get you covered.
Shipping & Delivery
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Do You Ship To My Country And What Are The Shipping Cost?
Do You Ship To My Country And What Are The Shipping Cost?
There are 2 delivery options available, Standard and Express delivery.
Standard Delivery– is FREE for all orders and it takes approximately 7-20 working days (Depends on the distance) to reach you from the time of order.
Express Delivery– is available at an additional charge and it takes approximately 5 working days to reach you from the time of order.
How Can I Track My Shipment?
How Can I Track My Shipment?
An email that contains a tracking number is sent to you once your order is done. You can track your order by clicking the tracking number in the email or track it here
Payment
What Payment Methods Do You Offer?
What Payment Methods Do You Offer?
You can pay with Visa, Mastercard, PayPal. All our payments are processed in USD.
Do I Have To Pay Customs?
Do I Have To Pay Customs?
If you are using our free shipping service, you will not have to pay customs. If you are using express shipping service and shipping to EU, BR, CA, you might be asked for customs charge. If you have ever paid customs fo your Gloveleya package, kindly send us the invoices/bills so that we can cover it for you!
Why Is The Price At Checkout Different From At Product Page?
Why Is The Price At Checkout Different From At Product Page?
Our payments are all processed in USD and the exact amount in $ would be shown at checkout. The price at product page is calculated according to your preferred currency for some references. If you are using another currency to pay, you will be charged based on the most current conversion rate.
Why Doesn't My Discount Code Work?
Why Doesn't My Discount Code Work?
This might happen because you have added 2 or more items in your order and an auto discount has already taken precedence over the normal discount code.